Returns and Complaints

Thank you for shopping!

If you are not entirely satisfied with your purchase, we’re here to help.

Returns & refund

  • Refunds are only based on manufacturing defect. Unwarranted or unsubstantiated reasons are not subjected to refund.
  • You have 15 days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Buyer must bear the shipping charge however if there is any manufacturing defect then the shipping charge will be refunded.
  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • Only manufacturer defected items will be accepted for a return.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Cancellation

  • You have 12 hours to cancel the order. Contact us to cancel your order. You cannot cancel the order once the status is changed to "accepted for realisation". 

 

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